Code of Conduct

1. Introduction
2. Publication of the Rules
3. Membership of DMAI
4. Training
5. Marketing, Advertising and Publicity
6. Information to be provided to customers
7. Vulnerable customers
8. Contract Terms
9. Customer Accounts
10. Debt Management Services
11. Customers Interests
12. Creditors
13. Internal complaints procedures by Debt Management Companies (DMC’s)
14. Independent handling of complaints by DMAI
15. Failure of a Debt Management Company

1. Rules Administration
2. DMAI Mandates