8. Contract Terms
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Contract terms and conditions should be fair, written in plain, intelligible language and easily legible, and must be as follows:-
- Set out the nature of services being provided, the types of debts which are included, and not included in the programme.
- All fees and Charges must be clearly explained.
- Contract terms must specify a period within which payments received from customers will normally be disbursed to creditors.
- Circumstances for withdrawal from a programme.
- Compliance with the regulations regarding the cancellation rights of customers.
- Not include any term which says or implies that there are no circumstances in which a customer is entitled to a refund.
- Must not be prohibit customers from corresponding with, creditors or their agents.
- Members must deal with all correspondence promptly, and must keep the customer informed of relevant communications.