4. Training

Members must be able to demonstrate to DMAI that they provide their staff with appropriate training to enable them to carry out their work with due care, skill and fairness.

All staff employed by members must be aware of the DMAI Rules of conduct, and be made aware of their specific responsibilities in ensuring that the Rules are adhered to. Members must provide relevant training to make sure their staff comprehend their own legal obligations to customers and responsibilities under the Rules.

Members must ensure that all staff are fully trained and adept to deal with the needs of particularly vulnerable customers. (see point 7)