7. Vulnerable Customers
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DMAI members must offer equality of service to any person, regardless of their race, creed, sex, disability or nationality.
Members must have in place satisfactory provisions for dealing with vulnerable consumers who may include those who are disabled and/or disadvantaged in some way.
Where it appears that applicants are not suitable for a fee charging debt management plan due to the severity of their financial position, members should, where appropriate recommend such clients to fee free companies and advice centers.